As promised last Thursday, here is part two of the Client and Designer’s Bill of Rights. This content can also apply to practicing artists and can be adopted to reflect that industry. Last week I wrote Part I – Client’s Bill of Rights. You can read it here.
As a creative professional, the designer is entitled to:
1. The right to a written contract. A contract will help us to outline the work description, time line and terms for work. It establishes our relationship, our future, and it benefits us both as we move forward together.
2. No Spec work or work for hire situations. Please do not ask a professional designer to work for hire or to work on speculation. Doing so degrades the design industry and the standing of the designer. Please see AIGA’s philosophy on spec work.
3. The right to be paid promptly. When we agree on payment for work being done, this means payment will be made by you, the client, in accordance with our signed contract. This will enable the designer to continue on with process and devote time to the project rather than having to inquire about payments. Please remember, as a small studio, your timely payments enable us to purchase materials that may well be benefiting you.
4. The right to sufficient time for developing ideas and solutions. Design is a creative process. The creative process requires that the designer have ample time to develop and conceptualize ideas and solutions. This will enable us to provide the best possible product for your needs. Delays in providing your materials (photos, logos, text etc…) to the designer will delay the time line for the project. Please also understand requests for emergency work or rush work may result in a rush work fee.
5. The right to accurate information and to be informed of changes in the scope of work. Please communicate accurately and honestly with your designer. Enough said.
6. The right to be treated fairly and professionally. A designer is a professional. Often we will go to the mat to provide for you, the client, superior service and results. We are happy to answer your questions and provide customer support. We often work long hours and well into the night, however, we also need time to be with our families and to attend to our personal affairs. Please don’t call late at night or after hours unless previously arranged. If you are sending email to us on a weekend understand that you might not hear back until the next business day. If you have a problem or concerns, please convey them calmly and professionally.
7. The right to present to and to communicate with the decision makers. To be able to do the best job possible, it is important that lines of communication are open with the appropriate personnel and decision makers.
8. The right to serve other clients. While we endeavor to treat every client as if they were our only client, please understand that we are independent contractors who rely on working with several clients simultaneously.
9. The right to refuse work based upon illegalities or morality. Please do not ask the designer to violate copyright, trademark laws by illegally using artwork, photos, logos or designs that do not belong to you. Also please respect our decision to not participate in work that may go against our values or principles.
*Please feel free to use this bill of rights as a guide, but keep in mind that I am a graphic designer not a lawyer. These Bill of Rights serve as guidelines to help foster relationship with my clients and outline objectives based on my business philosophy. Should you seek to include legal documentation within your own materials and contracts, I recommend that you consult with your attorney.
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